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Mat time, not admin time
The instructor guide
An instructor account is built around the class in front of you. You get check-in, session reports, homework, milestones, messaging and your own timesheet — and you are kept out of billing, reports and studio settings. Everything below assumes the defaults; your owner can widen or narrow your access person by person, so if a control described here is missing, that is the first thing to ask about.
What this role can do
You can
- See members, and check students in.
- Write and publish the session report for any class at the studio — including one you are covering for someone else.
- Build the weekly homework routine for a class, adjust it per student, and watch who is keeping up.
- Award milestones to students in a program.
- Message families — individually, by class, or the whole studio.
- Log and submit your own hours.
You cannot
- Open Billing, Reports, Inquiries, Announcements or the Audit Log — these send you to an Access denied page.
- Open Studio Settings. The sidebar does not show it to you at all; the Settings button in the top right of the studio dashboard does, and it quietly returns you to the dashboard rather than telling you no.
- Create or edit classes, programs or milestones, or enroll and withdraw students. Those pages open; the write controls are simply not there.
- Mark someone absent. There is no such control anywhere — see the note under check-in.
- Approve or reject a timesheet — anyone’s, including your own. That needs the timesheet-review permission, which instructors do not hold. The studio decides, and you are emailed the outcome.
- Create, edit, publish or cancel an event. Events is in your sidebar and the page opens, but every write control there needs the class-management permission.
In this guide
Finding your way around
2 things to do here.
Check students in
Checking a student in IS the attendance record. There is no separate attendance screen and no present/absent marking anywhere in the product — a student who is not checked in simply shows as missed on their family’s schedule.
Write the session report
Instructors can write the report for any session at the studio, not only their own classes — that is deliberate, so cover and substitute instructors are not locked out.
Set the weekly homework routine
Homework lives on the class page, not on a page of its own. Open a class and choose its Homework tab — the panel there does the whole job: "Assign this class a weekly routine, adjust it for individual students, and see who is keeping up."
Events
Events is in your sidebar, and the page opens — but almost every control on it belongs to whoever manages classes. Here is the half that is yours.
Award a milestone
This is the awkward one, and worth reading before you go looking. You hold the permission to award milestones, but Programs is not in your sidebar and the student Progress tab is a read-only timeline with no award button. The page works — it just is not linked from anywhere you can see. Bookmark it.
Message families
1 thing to do here.
Log your hours
Your timesheet is per studio. Teaching at two studios means two drafts on two pages.
When something goes wrong
The symptoms people actually arrive with, and what is really causing them.
Still stuck on something?
The support portal has the rest, and a real person on the other end of it.