Terms of Service

The agreement governing use of Catomni Studio.

Terms of Service is not yet published.

The text below is a draft awaiting legal review. It is not in force, no part of it creates any obligation or right, and nothing on this page should be relied on. Passages marked [TO BE CONFIRMED] are values that have deliberately been left blank rather than guessed.

Catomni Studio handles information about children, so these documents go to a lawyer before they take effect rather than being generated and published.

If you need answers about how your data is handled before these are published, contact your studio directly.

Draft revised: 2026-08-17

Notes for legal review

Open questions and drafting assumptions in this document. These notes are removed when the document goes into force.

  • DRAFT for review. Prepared from the product as built; no clause here has been reviewed by counsel.
  • Governing law, venue, and whether to require arbitration with a class-action waiver are open decisions — left as markers rather than defaulted.
  • The liability cap is drafted as 12 months of fees paid. Confirm this is the intended commercial position.
  • The 30-day post-termination data export window is a drafted default, not an existing contractual commitment. Confirm before it becomes one.
  • No SLA or uptime commitment is offered. Confirm that is intended for the current tier.
  • Section 12 disclaims any duty of care for student safety or medical information. Given the platform stores allergy and medical notes for minors, this clause deserves specific attention.

1. Who this agreement is between

These Terms of Service ("Terms") govern access to and use of the Catomni Studio platform ("Catomni", the "Service"), operated by Shannon Cyber Services, LLC ("we", "us"). They form a binding agreement between us and the organisation that subscribes to the Service ("Customer", "you").

  • "Authorised User" means a person the Customer permits to use the Service on its behalf — owners, administrators, managers, instructors and front-desk staff.
  • "Family User" means a parent, guardian or other account holder given access to the Customer's family portal.
  • "Student Record" means the information a Customer records about a person enrolled in its programmes, including minors.
  • "Customer Data" means all data the Customer or its users submit to the Service, including Student Records.

You accept these Terms by creating an account, subscribing, or using the Service. If you are accepting on behalf of an organisation, you confirm you have authority to bind it. A person accepting on their own behalf must be at least 18 years old.

If we have signed a separate written agreement with you, that agreement controls where it conflicts with these Terms.

2. What the Service does

Catomni is a hosted management platform for activity studios. It provides student and family records, class scheduling and enrolment, attendance and check-in, programme and rank progression, messaging to families, reporting and exports, and tools for collecting tuition through Stripe.

We may change, add to or withdraw features. We will not make a change that materially reduces core functionality during a paid term without notice to you.

3. Accounts, users and security

  • You are responsible for the accuracy of your account information and for keeping it current.
  • You are responsible for all activity under your account and your Authorised Users' accounts, and for the acts and omissions of your Authorised Users and Family Users as if they were your own.
  • Credentials must not be shared. You must promptly disable access for anyone who no longer needs it, and tell us if you believe an account has been compromised.
  • You are responsible for setting each user's role and permissions appropriately. The Service enforces the permissions you configure; it cannot know which of your staff ought to see a given record.

4. Customer Data and ownership

You retain all rights in Customer Data. We claim no ownership of it.

You grant us a limited, non-exclusive licence to host, copy, transmit, display and process Customer Data solely to provide, secure, support and maintain the Service, and as otherwise instructed by you. That licence ends when the data is deleted, subject to the retention and backup timing described in the Data Processing Addendum.

We do not sell Customer Data, do not use it for advertising, and do not use it to train machine-learning models.

5. Your responsibilities for family and student information

This section is the most important one in these Terms. Catomni stores information about children, and the decisions about what to collect and on what legal footing are yours, not ours.

Catomni Studio is sold to studios, gyms, dojos and academies (each a "Studio"). A Studio decides what information to record about its students and families and why. For that information, the Studio is the controller (or "business") and Shannon Cyber Services, LLC is the processor (or "service provider") acting on the Studio's instructions. For information Shannon Cyber Services, LLC handles for its own purposes — Studio staff accounts, platform billing, marketing enquiries and site security — Shannon Cyber Services, LLC is the controller.

Accordingly, you represent and agree that:

  1. You have a lawful basis for every category of information you record, and you have given the notices your own law requires.
  2. Where you record information about a child, you have obtained and can evidence verifiable parental consent to the extent required by applicable law, including the Children's Online Privacy Protection Act ("COPPA") and, where relevant, Article 8 of the UK/EU GDPR.
  3. You will honour requests from parents and guardians to review, correct or delete a child's information, and will use the tools the Service provides to do so.
  4. You will not upload photographs or media of a child without whatever release or permission your law and your own policies require.
  5. You will not use the Service to collect categories of information you have no need for. Free-text fields, including medical and allergy notes, are yours to use judiciously.
  6. You will only send messages to families in accordance with the Acceptable Use Policy, including obtaining consent for text messages where the law requires it.

Our commitments as processor — security, sub-processors, breach notification, assistance with rights requests and deletion — are set out in the Data Processing Addendum, which forms part of these Terms.

6. Fees and platform subscription

Subscription fees, billing cycles, auto-renewal, price changes, cancellation and refunds for the Catomni platform subscription are set out in the Billing, Subscription & Refund Terms, which form part of these Terms.

Fees exclude taxes. You are responsible for any sales, use, VAT, GST or similar taxes on your subscription, other than taxes on our income.

7. Collecting tuition from families

The Service integrates with Stripe so you can collect tuition and fees from families. Payments are made to your own Stripe connected account.

You are the merchant of record for every payment a family makes to you. We are not a party to that transaction, are not a payment processor or money transmitter, and never take custody of those funds.

  • You must enter into and comply with Stripe's Connected Account Agreement. Stripe's terms govern your Stripe account, including its own eligibility, verification and payout rules.
  • You set your own tuition prices, billing terms and refund policy, and you are responsible for communicating them to families.
  • You handle refunds, disputes and chargebacks on your own transactions. We cannot issue a refund on your behalf.
  • Stripe, not us, determines payout timing and may hold or reverse funds under its agreement with you.

8. Acceptable use

Your use of the Service is subject to the Acceptable Use Policy, which forms part of these Terms. We may suspend access to address a material or ongoing violation, and will limit any suspension to what the circumstances require.

9. Third-party services

The Service depends on third parties to operate — hosting, payments, email and text delivery, sign-in and error monitoring. They are listed, with what each one handles, in the Sub-processor List. We remain responsible for their processing of Customer Data as set out in the Data Processing Addendum, but we do not control their own products or terms.

Where you choose to connect the Service to a third-party product of your own, that product's terms govern it and we are not responsible for it.

10. Suspension, termination and what happens to your data

You may cancel at any time as described in the Billing Terms. We may suspend or terminate access if you fail to pay when due, materially breach these Terms and do not cure it within a reasonable period after notice, or if continued access presents a security or legal risk that cannot wait.

Suspension for non-payment restricts access to the Service. It does not delete Customer Data, and access is restored when the account is brought current. While an account is suspended, its records are also withheld from the family portal.

On termination you may export your Customer Data for at least 30 days. After that we will delete or de-identify it in accordance with the Data Processing Addendum. Provisions that by their nature should survive termination — fees accrued, ownership, disclaimers, liability limits, indemnities and governing law — survive it.

11. Availability and support

We aim to keep the Service available and to apply security updates promptly, and we will make reasonable efforts to schedule disruptive maintenance outside peak hours. We do not currently offer a contractual uptime commitment or service-level agreement, and none should be inferred from these Terms.

Support is provided through the channels described at [TO BE CONFIRMED: support contact and hours].

12. Disclaimers

Except as expressly stated in these Terms, and to the fullest extent permitted by law, the Service is provided "as is" and "as available", and we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that it will meet every requirement you have.

The Service is a record-keeping tool. It is not a safety, supervision, medical or emergency system. Storing an allergy note, a medical note or an emergency contact in Catomni does not mean any person will read it, and does not transfer any part of your duty of care to us. Do not rely on the Service to prevent harm, to alert anyone to a medical condition, or to substitute for your own supervision, staffing, training, insurance and emergency procedures.

You are responsible for your own compliance with the laws that apply to running your business, including licensing, child protection and background-check requirements, employment law and record-retention rules.

13. Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, goodwill or anticipated savings, even if advised of the possibility.

Each party's total aggregate liability arising out of or relating to these Terms is limited to the total fees you paid us in the 12 months before the event giving rise to the claim.

These limits do not apply to your obligation to pay fees due, to either party's liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or to any liability that cannot be limited under applicable law.

14. Indemnification

You will defend and indemnify us against third-party claims arising from Customer Data or from your use of the Service in breach of these Terms — including a claim that you lacked consent or another lawful basis for information you recorded, or that you sent messages without the consent the law required.

We will defend and indemnify you against third-party claims that the Service, as provided by us and used in accordance with these Terms, infringes that third party's intellectual property rights. This does not cover claims arising from Customer Data or from your modification or misuse of the Service.

The indemnified party must give prompt notice, allow the indemnifying party to control the defence, and cooperate reasonably. No settlement that imposes an obligation on the indemnified party may be made without its consent.

15. Changes to these Terms

We may update these Terms. For a change that materially affects your rights or obligations we will give at least 30 days' notice before it takes effect, by email to your account contact or by notice in the Service. Continued use after the effective date constitutes acceptance. If you do not accept a material change, you may cancel as described in the Billing Terms.

Every version carries the date it was last revised, at the top of this page.

16. Governing law and disputes

These Terms are governed by the laws of [TO BE CONFIRMED: governing law], without regard to its conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the courts of [TO BE CONFIRMED: venue].

Whether disputes must be resolved by binding arbitration, and whether class actions are waived, is [TO BE CONFIRMED: dispute resolution mechanism]. Nothing in these Terms prevents either party from seeking injunctive relief to protect its intellectual property or confidential information.

17. General

  • Assignment — neither party may assign these Terms without the other's consent, except to a successor in connection with a merger, reorganisation or sale of substantially all assets, with notice.
  • Entire agreement — these Terms, together with the policies they incorporate, are the entire agreement between the parties on their subject matter.
  • Severability — if a provision is held unenforceable, the rest remains in force and the provision is limited to the minimum extent necessary.
  • No waiver — a failure to enforce a provision is not a waiver of it.
  • Force majeure — neither party is liable for a delay or failure caused by events beyond its reasonable control, other than a payment obligation.
  • Independent parties — nothing here creates a partnership, agency, joint venture or employment relationship.
  • Notices — we may give notice by email to your account contact or in the Service. Notices to us go to the address in section 18.

18. Contact

Shannon Cyber Services, LLC, [TO BE CONFIRMED: registered address]. Legal notices: [TO BE CONFIRMED: legal contact email]. More about us at https://shannoncyber.ai.