Billing, Subscription & Refund Terms
Billing cycles, auto-renewal, cancellation and refunds.
Billing, Subscription & Refund Terms is not yet published.
The text below is a draft awaiting legal review. It is not in force, no part of it creates any obligation or right, and nothing on this page should be relied on. Passages marked [TO BE CONFIRMED] are values that have deliberately been left blank rather than guessed.
Catomni Studio handles information about children, so these documents go to a lawyer before they take effect rather than being generated and published.
If you need answers about how your data is handled before these are published, contact your studio directly.
Draft revised: 2026-08-17
Notes for legal review
Open questions and drafting assumptions in this document. These notes are removed when the document goes into force.
- DRAFT for review. The single most important thing in this document is the split between two money flows, which is genuinely how the product works: Catomni bills the studio for a subscription, and the studio bills families through Stripe direct charges as merchant of record. A refund policy that ignores that split would be wrong in practice.
- Plan names, prices, currency, billing cycles and any trial or setup fee are not stated — they are commercial decisions that must be filled in and kept consistent with what checkout actually charges.
- Drafted with no pro-rata refund on mid-term cancellation, and a 30-day notice period for price increases. Both are commercial positions to confirm.
- Confirm the dunning schedule and how long an account stays suspended before data is deleted; the drafted text deliberately promises no deletion on suspension.
1. Two different payments — please read this first
Money moves in two independent ways around Catomni, governed by different terms and handled by different parties. Almost every billing question comes down to which one you mean.
| Question | A — Platform subscription | B — Tuition and fees |
|---|---|---|
| Who pays | The studio | A family, to its studio |
| Who is paid | Shannon Cyber Services, LLC | The studio |
| Who is the seller | Shannon Cyber Services, LLC | The studio |
| Governed by | These terms, plus the Terms of Service | The studio's own terms and refund policy |
| Refunds handled by | Shannon Cyber Services, LLC | The studio. We cannot refund on a studio's behalf |
If you are a parent: your payments go to your studio, not to us. We are not the seller and never hold your money. For a question about a charge, a refund or a payment plan, contact your studio.
2. The platform subscription
- Plans, prices, included limits and billing frequency are as presented at checkout and in your account. [TO BE CONFIRMED: plan names, prices, currency and billing cycles].
- Subscriptions renew automatically at the end of each billing period until cancelled, at the then-current price for your plan.
- You authorise us to charge your payment method on file for each renewal, and you agree to keep it valid and current.
- Fees are exclusive of tax. Any applicable sales, use, VAT, GST or similar tax will be added.
- Any trial or introductory period, and what happens at the end of it, is [TO BE CONFIRMED: trial terms, if any].
3. Price changes
We may change subscription prices. An increase takes effect no earlier than your next billing period beginning at least 30 days after we notify you, by email to your billing contact or by notice in the Service. If you do not accept an increase, you may cancel before it takes effect.
4. Failed payments and suspension
If a payment fails we will retry it and contact your billing contact. If an account remains unpaid, we may suspend it.
What suspension does and does not do:
- Access to the studio's workspace is restricted, and its records are withheld from the family portal — so families linked to a suspended studio will not see its schedule, attendance or billing information.
- Customer Data is not deleted. Suspension is a restriction on access, not a deletion event.
- Access is restored once the account is brought current.
- Fees continue to accrue during suspension unless we agree otherwise in writing.
Where a family has other children at studios that are in good standing, those remain visible in the portal. Only the suspended studio is withheld.
5. Cancelling your subscription
- You can cancel at any time from your account, or by contacting us.
- Cancellation takes effect at the end of the current billing period. You keep access until then.
- We do not provide pro-rata refunds for the unused part of a period that has already been paid for, except where required by law or where we have agreed otherwise in writing.
- After cancellation you may export your data for at least 30 days, as described in the Terms of Service.
6. Refunds on the platform subscription
Subscription fees are generally non-refundable. We will refund where the law requires it, where we have charged you in error, or where we have failed to provide the Service in a material respect and have not remedied it within a reasonable period after you told us. Ask us at [TO BE CONFIRMED: billing contact email] and we will deal with it in good faith.
Nothing here limits any statutory right to cancel or to a refund that you have as a consumer.
7. Tuition, refunds and chargebacks between a studio and a family
Payments a family makes for tuition, membership, events or merchandise are made to the studio through its own Stripe account. The studio is the merchant of record.
- The studio sets its own prices, billing terms, late fees and refund policy, and is responsible for publishing them to families.
- Refund requests go to the studio. We have no authority to refund a studio's transaction and will not do so.
- A chargeback or payment dispute is between the family, its card issuer, the studio and Stripe, and is handled under Stripe's rules. The studio bears the outcome.
- A studio suspended for non-payment of its own subscription remains responsible to its families for services it has already charged for.
8. Card details and payment security
Card details are entered directly into Stripe and are never sent to or stored on our systems. We keep only an identifier that lets us ask Stripe about a customer or a payment. Because each studio collects through its own connected Stripe account, those identifiers are specific to that studio and are not shared between studios.
9. Invoices and records
Subscription invoices and payment history are available in your account. Studios can see their families' payment history and produce financial reports and exports. Please check invoices when you receive them and tell us promptly about anything that looks wrong — the sooner you raise a billing error, the easier it is to correct.
10. Contact
Billing questions: [TO BE CONFIRMED: billing contact email]. Parents should contact their studio for anything about tuition.