All guidesThe family guide
For parents and guardians
The family guide
The portal is the family side of Catomni. It is not a staff account with fewer buttons — your access comes from being a guardian of a family, and every page checks that before it shows you anything. If you guardian families at two studios, the portal shows both together rather than making you switch back and forth.
What this role can do
You can
- Add, edit and remove your own children, and link the same child across two studios.
- Check your child in from the dashboard, in the half hour before class.
- See the week’s schedule with attendance for each session, per child or all children at once.
- Follow progress: rank, classes attended, attendance rate and streak.
- Manage your card, and see payment history across every studio you belong to.
- Pause or cancel your membership, where your studio allows it — and request a pause where it does not.
- Read messages, class reports and homework, and browse the studio and events directories.
- Read the recap your instructor writes after class, including any note meant just for your child.
- See the week’s homework and record what your child actually did.
- Find events across every studio on Catomni, and register or pay for a place.
You cannot
- Enrol a child in a class. There is no self-enrolment anywhere in Catomni — the studio does it.
- Choose or change your membership plan. The studio assigns it; you manage the card.
- Undo removing a child. Only the studio can restore them.
- Join a studio from inside the portal. Directory only sends a request — you join by accepting the emailed invite the studio then sends you.
- See a class report before your instructor publishes it. A draft is invisible to families.
- Change a homework target, skip a day, or add an activity. Those are the instructor’s to set — you record what was done.
- Un-register from an event, or get a refund inside Catomni. Ask the studio; refunds happen in their own Stripe account.
- Find a list of your event registrations anywhere in the portal. There isn’t one — keep the confirmation email.
In this guide
Getting connected to your studio
One correction first, because it catches nearly everyone: the "Join a studio" item in the sidebar is for STAFF. Its heading reads "Join a studio as staff" and it wants an invite code from a studio that has asked you to teach or help run things. A parent never uses it.
Your children
The nav calls it My Students, and so does the page.
The two switchers
Both sit above the navigation. They do different things, and confusing them is the commonest source of "where did my other child go".
Class day
5 things to do here.
Paying, pausing and cancelling
Billing shows every studio you belong to, one section each. With more than one, the subtitle says it plainly: "Each studio bills you separately."
Events
Showcases, open days and seminars — your own studio’s, and other studios’ if you want them.
Finding things in the portal
1 thing to do here.
When something goes wrong
The symptoms people actually arrive with, and what is really causing them.
Still stuck on something?
The support portal has the rest, and a real person on the other end of it.